|Location||Fort Worth, Texas|
|Date Posted||September 19, 2022|
This role will be responsible for the management of our rental fleet to include the fleet condition, proactive maintenance, availability and cost strategies. This individual will lead a team of Used Equipment Managers within the Midwest, Texas, and Southwest Construction regions. The role will be accomplished by developing strong relationships with field management and being viewed as an effective business partner. This role will be located in one of our Construction regions (Midwest Construction, Texas Construction or Southwest Construction) depending on the chosen candidate.
Specific Duties Include:
Ensure that all "houred new" and used Construction equipment meet the quality standard designated.
Lead a team of Used Equipment Managers within the Midwest, Texas, and Southwest Construction regions who oversee the condition of the rental fleet.
Assist in training of the service and sales departments on minimum fleet condition.
Develop a cost savings strategy to improve processes in place today.
Monitor and track common issues between regions and communication those to the OEMs.
Assist in building and maintaining strong working relationships with the service departments and management of each location.
Audit work orders approved by the Used Equipment Managers to ensure standards and processes are being followed.
Partnering with the Marketing department to promote used and 'houred new' machines through different media methods.
Establishing Rental Fleet Management and repair expectations
Promote the intra-regional sharing of "houred new" and used equipment. This will be accomplished by understanding the regional demand for equipment and identifying the equipment in other regions that would fulfill that demand.
Provide insight to regional and store management that will assist in establishing the market pricing of all Construction equipment inventory.
Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.
Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.
Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
10+ years of related experience
Strong background in service required
Proven ability to lead a team
Strong sales, negotiating and deductive reasoning abilities
Excellent computer skills
Excellent customer service skills
Strong verbal and written co